Overview
Agency performance across every client workspace
AK
Total calls · 30d
12,480
▲ 18.4%
Connect rate
63.2%
▲ 2.1 pts
Avg duration
3:42
▼ 0:14
Site visits booked
21.7%
▲ 3.8 pts
Spend · 30d
$4,918
▲ 11%
Calls over time
Outbound + inbound · all businesses
7d 30d 90d
Wk 1Wk 2Wk 3Wk 4
Language mix
Detected on connected calls
9 LANGUAGES
Hindi42%
English24%
Telugu16%
Tamil10%
Others8%
Recent calls
View all →
LeadAgentLangOutcomeDur
Rohan Verma
+91 98480 55127
Aria · Lead Qualifier
Hindi
Visit booked
4:18
Sneha Reddy
+91 90000 21145
Ravi · Site Booker
Telugu
Callback
2:51
Arjun Nair
+91 98111 77345
Aria · Lead Qualifier
English
Visit booked
5:02
Priya Sharma
+91 99872 40098
Meera · Support
Hindi
Not interested
1:37
Karthik Iyer
+91 90032 11876
Ravi · Site Booker
Tamil
Visit booked
3:44
Automation live
Form fill → wait 5 min → auto-call
342
triggered today
96.5%
dial success
Open builder →
Top businesses
P
Prestige Realty
4,120
S
Skyline Estates
3,180
M
Metro Homes Group
2,410
C
Coastal Properties
1,690
6 workspaces · 5 live · 1 onboarding
All Live Paused
P
Prestige Realty
Bengaluru, KA
● Live
3
Agents
2
Numbers
4,120
Calls·30d
Connect 64%Open workspace →
S
Skyline Estates
Mumbai, MH
● Live
2
Agents
1
Numbers
3,180
Calls·30d
Connect 61%Open workspace →
M
Metro Homes Group
Hyderabad, TS
● Live
4
Agents
3
Numbers
2,410
Calls·30d
Connect 58%Open workspace →
C
Coastal Properties
Chennai, TN
● Live
2
Agents
1
Numbers
1,690
Calls·30d
Connect 66%Open workspace →
G
GreenAcre Land
Pune, MH
◐ Onboarding
Setup progress2 / 5 steps
Continue setup →
U
Urban Nest Realty
Delhi NCR
‖ Paused
2
Agents
1
Numbers
940
Calls·30d
Paused 4d agoOpen workspace →
1
Business profile
2
Knowledge base
3
Build agent
4
Connect number
5
Go live
Instant lead callback
The moment a lead fills this business's form, TelAi waits 5 minutes then auto-dials with the assigned agent — no manual step.
Business profile
Everything the agent should know about the company it represents.
Brand accent
3 agents · all active
A
Aria
Lead Qualifier
OUTBOUND
Qualifies inbound leads and books site visits. Hindi + English.
6,240
calls
68%
connect
24%
booked
R
Ravi
Site Visit Booker
OUTBOUND
Confirms and reschedules visits. Telugu + Tamil specialist.
3,910
calls
61%
connect
31%
confirmed
M
Meera
Support & Reschedule
INBOUND
Answers inbound queries 24/7 and routes hot leads to humans.
2,180
calls
100%
pickup
4.6
CSAT
A
Editing · Aria
Lead Qualifier · Outbound
Active
Guardrails
No price negotiationNo legal adviceMax 6 minDND compliant
Tools & actions
Book site visit
Send WhatsApp brochure
Look up price list (KB)
Transfer to human
Voice
ElevenLabs · Aria
Language
Hindi + EN fallback
4 knowledge sources attachedManage →
Drop files or connect a source
PDF, DOCX, XLSX, CSV, or crawl a website · up to 50 MB each
SourceChunksStatusSynced
PDF
Prestige_Brochure_2025.pdf
8.4 MB · 36 pages
214Indexed2h ago
XLS
Price_List_Gachibowli.xlsx
248 KB · 4 sheets
88Indexed1d ago
prestigerealty.com
Website crawl · 142 pages
1,204Syncing…now
DOC
FAQ — Home Loans & EMI.docx
64 KB · 18 Q&A
42Indexed3d ago
Index health
1,548
total chunks
4
sources
88% indexed · vectorizing 12%
Ask your knowledge base
Home loans up to 80% LTV via partner banks; on ₹90L that's ~₹72L financed. Indicative EMI ₹58,900/mo over 20 yrs at 8.6%.
FAQ — Home LoansPrice_List.xlsx
Voice stack
Deepgram Nova-2 · STT GPT-4o mini · brain ElevenLabs · TTS
~640ms
avg response latency
Voice model
Provider generating the spoken audio.
● ElevenLabs Cartesia PlayHT OpenAI
Aria
Warm · female · multilingual
SELECTED
Anika
Bright · female · Hindi-first
Vikram
Deep · male · calm
Clone a custom voice
Stability0.55
Similarity0.80
Style exaggeration0.25
Speaking rate1.05×
Languages
Auto-detect
Agent detects and replies in the caller's language.
Hindi ★ English Telugu Tamil Kannada Marathi Bengali Arabic Spanish + add
Preview · Hindi
"Namaste! Main Aria bol rahi hoon Prestige Realty se…"
Your numbers
2 active
NumberProviderAgentDirectionStatus
+91 80 4718 2210
Bengaluru · Local
TTwilioAria · HindiIn + Out● Live
+91 40 6821 9900
Hyderabad · Local
TTwilioRavi · TeluguOutbound● Live
Providers & integrations
T
Twilio
Voice carrier
Connected
V
Vapi
Voice AI infra
Connected
11
ElevenLabs
Text-to-speech
Connected
WhatsApp
via Gupshup
Connected
H
HubSpot
CRM sync
Connected
Google Calendar
Site-visit booking
Connected
P
Plivo
Voice carrier
Connect →
Zapier
3000+ apps
Connect →
Instant Lead Callback
Trigger · form submission → auto-dial
342
runs today
96.5%
success
4m 58s
avg wait
Active
+ Trigger + Delay + Condition + Action
Trigger
Lead submits a form
Website formMagicBricksMeta Lead Ads
Delay
Wait 5 minutes
05:00
Condition
Within business hours? · 9:00–20:00 IST
YES
NO
Action
Call lead with Aria
Hindi · Lead Qualifier
Delay
Queue to 9:00 AM
next business day
If booked
WhatsApp confirm + CRM deal
If no answer
Retry ×2 every 30 min
Action node
Call lead with Aria
On no-answer
Respects DND registry & TRAI call windows
LeadAgentLangDirectionOutcomeSentimentDurTime
Rohan Verma
+91 98480 55127
Aria
Hindi
OutboundVisit bookedPositive4:182h ago
Sneha Reddy
+91 90000 21145
Ravi
Telugu
OutboundCallbackNeutral2:513h ago
Arjun Nair
+91 98111 77345
Aria
English
OutboundVisit bookedPositive5:025h ago
Priya Sharma
+91 99872 40098
Meera
Hindi
InboundNot interestedNegative1:376h ago
Karthik Iyer
+91 90032 11876
Ravi
Tamil
OutboundVisit bookedPositive3:447h ago
Ananya Ghosh
+91 98300 55621
Aria
Bengali
OutboundCallbackPositive3:098h ago
Vikas Deshmukh
+91 91456 33280
Ravi
Marathi
OutboundNo answer0:229h ago
Fatima Sheikh
+91 99206 71140
Meera
Hindi
InboundInfo sentPositive2:1611h ago
Manish Gupta
+91 98730 44119
Aria
Hindi
OutboundVisit bookedPositive4:471d ago
Back to call logs
R
Rohan VermaCALL-8842
+91 98480 55127 · Aria · Outbound · Hindi · Today 2:41 PM
✓ Site visit booked
1:32 / 4:18
Transcript
Hindi · translated view
0:02
Aria · AI
Namaste! This is Aria from Prestige Realty. Am I speaking with Rohan?
0:06
Rohan · Lead
Haan, Rohan bol raha hoon. Boliye.
0:10
Aria · AI
You enquired about 2 BHK apartments in Gachibowli. What budget range works for you?
0:19
Rohan · Lead
Around 90 lakh tak. Ready-to-move prefer karunga.
1:58
Aria · AI
I can arrange a site visit — Saturday 11 AM or Sunday 4 PM?
2:07
Rohan · Lead
Sunday 4 PM better rahega.
···
AI summary
Rohan is a warm lead seeking a ready-to-move 2 BHK in Gachibowli, budget ~₹90 lakh, for family self-use. Booked a site visit for Sunday 4 PM. No objections raised; recommend confirming with a WhatsApp reminder.
Extracted data
Interest
2 BHK · Gachibowli
Budget
₹90L ready-to-move
Purpose
Self-use (family)
Timeline
1–2 months
Next step
Site visit · Sun 4:00 PM · Gachibowli office
Sentiment over call
Positive ↗
StartEnd
7d30dQuarter
Call volume & connect rate
Daily · last 14 days
CallsConnect %
Lead outcome funnel
30-day cohort
Leads received5,240 · 100%
Dialed5,010 · 96%
Connected3,312 · 63%
Qualified1,890 · 36%
Visit booked1,138 · 21.7%
Peak call times
Connected calls · IST · darker = busier
9
10
11
12
1
2
3
4
5
6
7
8
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Quiet
Busy
Agent performance
A
Aria24% booked
6,240 calls · 68% connect
R
Ravi31% confirmed
3,910 calls · 61% connect
M
Meera4.6 CSAT
2,180 calls · 100% pickup
Sentiment breakdown
58%
29%
13%
PositiveNeutralNegative
Booking rate by language
Hindi
24%
Telugu
28%
Tamil
21%
English
18%
New
128
Contacted
342
Qualified
96
Visit booked
47
LeadSourceInterestStatusAgentScore
Rohan Verma
+91 98480 55127
Website form2 BHK · GachibowliVisit bookedAria92
Sneha Reddy
+91 90000 21145
MagicBricks3 BHK · KondapurContactedRavi74
Arjun Nair
+91 98111 77345
Meta Lead AdsVilla · WhitefieldVisit bookedAria88
Priya Sharma
+91 99872 40098
Website form1 BHK · RentalsLostMeera31
Ananya Ghosh
+91 98300 55621
99acres2 BHK · HITEC CityQualifiedAria81
Manish Gupta
+91 98730 44119
Website formPlot · SarjapurNewUnassigned
Current plan
Scale
Active
$499/mo + usage
25,000 voice minutes included · unlimited agents · 5 workspaces
Usage this cycle
Voice minutes18,240 / 25,000
12,480
calls placed
$4,918
spend to date
TelAi platform$499
Twilio carrier$2,140
AI (LLM + ElevenLabs)$2,279
Payment method
VISA
•••• •••• •••• 4291
Aarav Kapoor08/28
Usage by workspace
WorkspaceMinutesCostBilled
PPrestige Realty
8,120$1,910$3,200
SSkyline Estates
4,980$1,180$1,980
MMetro Homes Group
3,410$810$1,420
Invoices
June 2026
Paid · Jun 1
$5,412Paid
May 2026
Paid · May 1
$5,088Paid
April 2026
Paid · Apr 1
$4,736Paid
Team members
MemberRoleAccessStatus
AK
Aarav Kapoor
aarav@telai.io
OwnerAll workspaces
DM
Diya Menon
diya@telai.io
AdminAll workspaces
RJ
Rahul Jain
rahul@telai.io
AgentPrestige, Skyline
NR
Neha Roy
neha@telai.io
ViewerInvite pending
Workspace preferences
Record all calls
Store audio for QA & training
Auto-transcribe & translate
All languages → English view
Enforce DND & TRAI windows
Block calls outside legal hours
Redact PII in transcripts
Mask numbers & IDs
Connect a phone number
Link a carrier and assign it to an agent
1
2
3
4
Choose your provider
TelAi orchestrates the AI; calls ride on your carrier.
T
Twilio
Programmable Voice · global numbers · SIP
V
Vapi
Voice AI infra · low-latency streaming
P
Plivo
Voice API · competitive India rates
Connect {{ cwProviderLabel }}
Credentials are encrypted at rest. We only use them to place calls.
Connection verified · 3 numbers found on this account
Pick a number
Numbers available on your connected account.
🇮🇳
+91 80 4718 2210
Bengaluru · Local · Voice + SMS
₹499/mo
🇮🇳
+91 40 6821 9900
Hyderabad · Local · Voice
₹499/mo
🇺🇸
+1 415 555 0142
San Francisco · Toll-enabled
$1.15/mo
Assign an agent
Who answers and what language do they speak?
A
{{ cwNumber }} → {{ cwAgent }}
Speaks {{ cwLang }} · via {{ cwProviderLabel }}
READY
Number connected
{{ cwNumber }} is live and answering as {{ cwAgent }} in {{ cwLang }}.
Test call console
Place a live outbound call and watch it in real time
New outbound call
Calling from +91 80 4718 2210 · via Twilio
R
Rohan Verma
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Call completed
Duration {{ tcClock }} · Cost {{ resCost }}
Live transcript
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The conversation will stream here word-by-word once the call connects.
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Extracted by AI✓ {{ resOutcome }}
Lead
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Interest
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Budget
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Purpose
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Next step
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Sentiment
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